All Systems Operational
Phone System ? Operational
90 days ago
99.85 % uptime
Today
NZIX Operational
90 days ago
100.0 % uptime
Today
AKL-IX ? Operational
90 days ago
100.0 % uptime
Today
CHC-IX ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021
Resolved - This incident was resolved in the emergency maintenance window with a software patch. https://status.ix.nz/incidents/621wyss6y998
Jun 15, 13:40 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 02:42 NZST
Identified - The issue has been identified and an emergency maintenance window has been scheduled for early tomorrow morning -> https://status.ix.nz/incidents/621wyss6y998

This incident will remain open until the maintenance is completed and issue resolved.
Jun 11, 17:11 NZST
Investigating - Engineers are working through an issue with pe3.akl1, located in DataCentre 220. The management interface has partially locked up, though the switch is still forwarding traffic at this stage.

This is also affecting port statistics on https://metrics.ix.nz/ for any service on this switch.

We are working with our vendor to resolve this issue, with further updates to follow.
Jun 10, 12:49 NZST
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - These works have now been completed, with all services returning to normal.

Please contact noc@ix.nz or +64 9888 9221 if you have any queries regarding this notice.
Jun 12, 02:42 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 NZST
Scheduled - NZIX Engineers will be rebooting a switch to resolve a software bug stemming from the earlier incident: https://status.ix.nz/incidents/42rbl15t8mx4

Summary of impact during this window:
* Members connected to pe3.akl1 should expect their port to go offline.

* Members connected to pe1.akl1 should expect BGP sessions to drop to both rs1.akl.ix.nz and rs2.akl.ix.nz. BCP214 compliant filters will be applied on member ports here.

* ALL Members should expect connectivity to rs1.akl.ix.nz to go down.

Due to the nature of the software fault, we cannot appropriately install BCP214 compliant filters to ports on pe3.akl1 to reduce BGP disruption. This means ALL members that have routes via peers on pe3.akl1 may see a period of packetloss whilst BGP re-converges to alternate paths.


We have worked with the Vendor to try and resolve this without a reboot, but after investigation the CLI is not talking properly to the hardware and unfortunately we cannot try more invasive tests without risk of a watchdog initiated reboot. These riskier tests will be done at the time of the outage to provide debug to the vendor and provide us information moving forward should we expect this bug again.


NZIX has spare hardware on standby in the unlikely event this is a hardware issue, thus a 4 hour window has been set.

Expected Downtime: ~15 minutes
If Hardware Fault: up to 4 hours

Please contact noc@ix.nz or +64 9888 9221 if you have any queries regarding this notice.
Jun 11, 16:07 NZST
Jun 11, 2021
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.